Refund Policy

Last updated: October 16, 2026.

1. Scope and applicable rights

GMS Creativo distinguishes two business lines: downloadable WordPress plugins, with or without a commercial license or key depending on the product, and professional agency services. This Refund Policy applies exclusively to paid plugin and license purchases through Paddle. Free plugins generate no payment to refund. Agency services are outside this policy and purchases through Paddle. Software transactions are also subject to Paddle's Refund Policy, without limiting buyers' mandatory legal rights.

2. Commercial software requests: 10 days

For paid plugins and licenses sold through Paddle, GMS Creativo offers 10 calendar days from the charge date to request assessment of a voluntary refund for a purchase or renewal. This period does not apply to agency services. Submitting a request on time does not guarantee approval. We will consider the reason, product purchased, usage, verifiable issues and solutions offered. Downloading, installing or activating the plugin does not itself prevent a request. After the commercial period, legal rights and requests Paddle must or chooses to handle under its own terms remain unaffected.

3. Technical issues and assessment outcomes

If an included feature of the purchased plugin does not work correctly, write to agencia@gmscreativo.com so that we can investigate and propose a solution. Incompatibility will be assessed against published requirements and the cause of the issue. Exhausting support procedures will not be required to prevent a statutory refund right. Outcomes may include a repair, another accepted solution, a full or partial refund, or a reasoned rejection of a purely voluntary request.

4. Partial refunds and costs

Only for voluntary refunds, and where permitted by law and Paddle, a justified deduction for usage or non-recoverable costs may be proposed, up to 50% of the amount. This is not an automatic penalty: the amount and basis will be communicated before agreeing on the outcome. No costs will be deducted or limits imposed where a full refund is required by law or an applicable Paddle decision. Paddle manages taxes and adjustments for its transactions.

5. Renewals and cancellation

For plugins and licenses sold through Paddle, the commercial 10-day period also runs from the renewal charge. Cancelling a subscription prevents subsequent charges and normally preserves access until the paid period ends; it does not automatically refund earlier charges. To request cancellation or subscription assistance from GMS Creativo, write to agencia@gmscreativo.com. Buyers retain the self-service options Paddle provides in their receipt or portal.

6. Withdrawal and legal protection

Any statutory withdrawal right or longer period will be respected. The commercial 10-day period does not reduce a statutory 14-day withdrawal period where applicable. For digital content supplied immediately, loss of that right applies only when legal requirements for express consent and acknowledgement of the consequences have been met. Download or activation alone is insufficient. These rules do not remove rights concerning defective products or mandatory guarantees.

7. Agency services excluded from this policy

Website design, custom development, maintenance, graphic design, consulting, hosting, domains, migrations and all other professional GMS Creativo services are excluded from this plugin and license refund policy. No commercial refunds are offered for these services except as expressly agreed in the accepted quotation or contract. Payments, deposits, cancellation and settlement are governed exclusively by those specific conditions and mandatory applicable law. These services are contracted and charged outside Paddle, using the payment methods agreed in the quotation. A payment method does not turn an agency service into a plugin purchase or apply the commercial 10-day refund period to it.

8. How to submit a request

All requests, support enquiries, complaints, claims or refund requests addressed to GMS Creativo must be sent exclusively by email to agencia@gmscreativo.com. For a plugin or license purchase, include the order number, purchase email, product, charge date and reason. Website contact forms and support panels are not used to handle these processes. Do not send passwords or complete card details. This contact arrangement does not limit mandatory rights or Paddle's own channels as seller of the transaction.

9. Processing, licenses and disputes

Approved refunds for plugin and license purchases through Paddle are processed through Paddle under its timelines and payment methods. A full refund ends the commercial rights associated with that purchase; rights in open-source components remain governed by their licenses. Partial refunds will specify the effect on the plan. Requests and claims addressed to GMS Creativo are received at agencia@gmscreativo.com. This does not prevent legitimate claims to Paddle, the payment provider, a bank or the competent authority.